US_East | Desktop Support_L3

US_East | Desktop Support_L3

Redolent

King Of Prussia, PA • Remote

Other

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Job description

Description:
Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential
R2D2 9506997
Role R&D Regulatory submission systems
Work location King Of Prussia,PA (Remote)
Rates as follows: $ 78 hr/AI
Background Check: MANDATORY
R&D Regulatory submission systems: R&D Regulatory submission systems
Location: KOP (King Of Prussia) / Remote
Role Description:
• L2/L3 Support: Service requests, incident resolution, release management, minor enhancement on list of regulatory submission applications.
• Performing Computer System Validation activities and authoring documents for regulatory submission systems in the Biotech/Pharmaceutical Industry
Skills Requirements:
• The person must come from IT Departments (R&D IT support) from Pharma or/and Biotech industries and should have ITIL knowledge (Incident/Change/Knowledge/Problem Management).
• Some knowledge of and experience in Regulatory Information Management System Administration, Regulatory Submission Process and Regulatory Affairs business processes workflows involved in interaction with Health Authorities i.e FDA. And EMA.
• Technical skills: Windows Server, Documentum, DQL/SQL
• Knowledge of following regulatory submission applications preferred:
• Lorenz Docubridge
• InSight for Publishing/Viewing
• Veeva Vault RIMS (Regulatory information Management System)
Key Words (for sourcing):
• Pharma or/and Biotech, Regulatory Affairs
• Regulatory Submissions
**VIDEO INTERVIEW IS MANDATORY
-ERM - Miguelangel Buonafina | Capgemini |North America
Tel.: +1 888-229-2961 Ext 13578


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About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media



Frequently asked questions

Q: What skills or qualities help someone succeed as a Computer Support Specialist?

A: To succeed as a Computer Support Specialist, key technical skills include proficiency in operating systems (Windows, macOS, Linux), knowledge of hardware components and troubleshooting, and expertise in software applications and networking protocols. Additionally, strong soft skills such as effective communication, problem-solving, and patience are essential for resolving technical issues and providing excellent customer service. By combining these technical and soft skills, a Computer Support Specialist can efficiently diagnose and resolve issues, build trust with clients, and advance in their career through opportunities for professional development and leadership roles.

Q: What is the career path for a Computer Support Specialist?

A: A Computer Support Specialist typically starts as a Help Desk Technician, providing initial technical assistance to users, and progresses to roles such as Technical Support Specialist, where they troubleshoot and resolve more complex issues. As they gain experience, they may move into senior positions like Senior Technical Support Specialist or IT Team Lead, overseeing teams and implementing technical solutions. With further skill development, particularly in areas like network administration, cybersecurity, or software development, Computer Support Specialists can transition into roles like IT Manager, Network Administrator, or even pursue careers in related fields like data science or project management.